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Exchange & Return Policy

Exchange/Return Policy

Your satisfaction is important to us.

We offer a 100% satisfaction guarantee.

For returns or exchanges Contact Us

Call: 214-427-5293 or email:

350 Oaks Trail Suite 100, Garland Texas 75043

Office Hours: Monday-Friday 10am-6pm

Products: If you are unhappy with any products you purchased from us we will be happy to offer full exchanges, refunds, or credits for the merchandise. We must receive the merchandise before we can issue any refunds or credits. Many products have life time warranties so please review the warranty if you purchased the merchandise over 90 days ago.

Thank you for understanding our exchange/return policy.

Our goal is to give our valued customers the best experience possible with our goods and services

How to exchange/return Products:

Option 1: Hold onto your merchandise until our next visit. We will trade it out for you when we come back to your company. We schedule visits to your company every 4-6 months.

Only exchanges can be issued on-site. For Refund give your items, receipt, and mailing information to the rep and your refund will be processed through the office.

Option 2: You can mail or drop off the merchandise to our office. We are located on the border of Garland and Mesquite. If you mail your merchandise please add instructions so we know if we should exchange out your items or issue a refund, along with your legible return mailing address. We ask that you let us know when you are stopping by as we are a small company and we may be out getting more awesome deals. Customers are responsible for any return shipping costs.

Option 3: Visit us at an open event in your area. Property Management Companies and hospitals are the only open events.

Refund Checks: Refund checks are issued once a week. Once your merchandise is received we will process your refund and get your check mailed out to you.

- Get Groovy Deals Team

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